Our Services

 

COMMUNICATION STRATEGY and REVIEW - We specialise in developing, implementing and managing the best suited communication strategy for you, ensuring a positive Results-Driven outcome – making sure that your members are well informed at all times. We research and prepare an integrated communication strategy in accordance with the initial client brief.

We offer:

  • Full fund communication assessment
  • Development of a communication fund policy
  • Checks to align your fund with statutory communication legislation
  • Provision of solutions and budgetary advice on large projects

 

MARKET RESEARCH - We conduct a communication market analysis, establish communication objectives and create a communications budget accordingly. We use a wide range of mediums including electronic, face to face and outbound call centre surveys.

We offer:

  • Focus groups
  • Member surveys
  • Electronic surveys
  • Comprehensive reporting and strategic advice
  • Personalized questionnaires

 

PROJECT MANAGEMENT- We are able to manage the communication campaign from beginning to end. Our services include planning, organizing, securing and managing resources to ensure that all project objectives are reached. We have regular status and report-back sessions with our clients throughout the project. We also provide presentations and feedback directly to the Board on request.

 

COMMUNICATION CHANNELS - Depending on the needs of our clients’ target markets, we identify and introduce the best-suited tools and channels to communicate to all target audiences.

We offer:

  • Audio-visual presentations and member talks
  • DVD production
  • Issues management
  • PR & corporate communication
  • Event management; launches, AGM’s
  • Trustee Training

 

BRANDING AND DESIGNING - Creative and careful management of Fund branding and media items assist trustees in containing the expense while reaching all members in an effective manner. Our team of specialists have systems in place to ensure that the production of your media items are seamless, cost effective and practical.

We offer:

  • Newsletters
  • Annual reports
  • Circulars and eFlyers
  • Posters
  • Banners
  • Handouts and giveaways

 

WEBSITES - We project manage the process of developing your new website from beginning to end. 

We offer:

  • Compiling Content
  • Concept development, design and layout
  • Web development and coding
  • Content editing, updating and loading of images
  • Domain, hosting and maintenance service

 

MEMBER CALL CENTRE - We currently run a state-of-the-art member call centre with the latest technology and systems. All calls are recorded and we conduct regular quality control checks to ensure that our clients receive the best possible service.

We offer:

  • Inbound call centre facilities
  • Outbound call centre facilities
  • Call centre technology and recording systems
  • Reporting and logging
  • Staff training
  • Call Centre Management

 

OTHER SERVICES WE PROVIDE:

  • Trustee Elections
  • Fund Conversion Communication
  • SMS notifications
  • Posters: (Announcement, New, Benefit Posters)
  • HR/Stakeholder and Member Education Training
  • Benefit Material
  • Developing and Conducting of Fund Presentations
  • Pensioner Outsourcing
  • Trustee Training

 

Our track record speaks for itself!

We have won 10 different communication awards on behalf of six of our clients which is a clear indication that the Financial Services Industry believes we must be doing something right.